Hotels are an integral part of our society, utilized for leisure, business travel, conventions, special events, and a million other reasons. On the flip side, there’s heavy competition in the …
Insights
Why Hotel Standard Operating Procedures Are Crucial
Three words can make or a break a hotel – Standard Operating Procedures (SOPs). The bigger the organization, the more important SOPs become. Even individual boutique hotels are still “big enough” …
Standard Operating Procedures Can Make or Break Your Hotel
Hotel operations are varied, they can be complex, and how they’re done provides identity and reputation. Needless to say, it is crucial to the success of your hotel to implement …
Improving Internal Hotel Cleaning Processes
At the heart of every highly functional detail-oriented hotel, you’ll find the same basic concept – excellent processes that the entire team is acutely aware of. Hotels often struggle with …
Spring Cleaning Tips for Hotels
No detail is too small when it comes to the hospitality industry. This idea can be applied to every area of hospitality, but today we are specifically referring to cleaning. …
It’s Time to Spring Clean
Spring is on the horizon and we all know what that means… it’s time to Spring clean! Just after Winter and right before Summer, Spring is the ideal time to …
Hotel Retention Tips
First and foremost, the hospitality industry is a people business. All of the technology in the world cannot replace those crucial face to face interactions, which often literally make or …
Hospitality Recruiting Tips for 2016
Experience is a consumers bottom line. Did the housekeeping staff forget to make up the room? Not good, but if the situation is handled with care, humility, and generosity the …
Recruiting and Retaining the Best in Hospitality
It’s time to hit the ground running as you begin recruiting new team members, or strategize ways to retain current ones. The biggest asset your hotel could ever possibly have …
Revolutionize Your Ancillary Group Booking Strategies
In the hospitality industry, wishes won’t get us very far. We work with goals, and goals require a plan. We spent a while detailing all the ways you can increase …