Hotel Policies & Procedures Manuals

HMG best practice business’ model includes detailed written policy and procedure manuals for each hotel department which are used for training and compliance purposes. The following manuals index provides the reader with the overview of those extensive business practices employed by HMG in each of its hotels.

Accounting

Purchasing
Accounts Payable
Accounts Receivable
Expense Reports
End of Day Package
End of Week Package
End of Month Package
Payroll
Budget Process
Separation of Control Aspects
Controlling Filling of Records
Standard Forms
Job Descriptions

Administration

Security
Third Party Regulatory Agencies
Facsimile Cover Sheets
General Manager and Director
Sales Reader Files
Telephone Etiquette
Training Videos
Medical Supplies
Telephone Legislation
Computer Programming Changes
General Manager’s Weekly Reports
Company Vehicles
Management Work Week
Vacation Policy
Safe Security
Vendor Commissions
Acceptance of Gifts
Telephone Fraud
Guest Property Loss
Operating Statistics
Client Reports or Communication
Capital Improvements
Pre-Opening Procedures
Bank Deposits
Contracting Services
Complimentary Policy
Public Relations
Job Descriptions

Maintenance

Employee Policies
Right to Know
Guest Relations
Emergency Fire Procedures
Maintenance Supplies
Inventory of Tools and Equipment
Maintenance Requests
Preventive Maintenance – Rooms
Preventive Maintenance – Equipment
and Grounds
Key Service and Inventory
Furniture Fixtures and Equipment
Inventory
Swimming Pool and Spa Maintenance
Pest Control
Energy Consumption
Landscaping
Irrigation System
Security
Record Maintenance
Lock-Out / Tag-Out Procedures
Standard Forms
Job Descriptions

Personnel

Front Desk

Sales & Marketing

Marketing Plan
Sales Training
Sales Office System
Advertising Sales
Tools Trade Shows
Sales Blitzes
Complimentary Policy
Weekly Sales Meeting
Shift Checklist
Cash Control
Receipt of Cash
Counting the Cash Drawer
Key Control
Deposit Witness Log Complimentary Policy Lead Form
Shift Schedules
Weekly Billing
Mail Slot Procedures Safe Deposit Boxes
Emergency Procedures-Guest Injury Emergency Fire Procedures
Guest Complaints Guest Services
Company Vehicle
Front Office Standard Forms
Job Descriptions

Housekeeping

Personnel and Training
General Housekeeping Policies
Guest Safety
Right to Know
Uniforms and Nametags Scheduling of Personnel Key Control
Supplies and Inventories
Stocking the Room and Attendant’s Chart
Standards for Placement of Room Furnishing
Room Cleaning Schedule Making the Bed
Carpet Care
Daily Inspections
Housekeeping Safety Lost and Found
Mattress Rotation
Laundry
Standard Forms
Leisure Program
Site Inspection Procedures
Sales Office Coverage
Expense Reports
Sample letters
Sales Reporting
Standard Forms
Job Descriptions

Injury & Illness Prevention

HMG Safety Policy
Written Program
Model Safety Program
Right to Know
Employee Safety Training
Conducting Inspections
Communicating Safety
Other Cal/ OSHA Requirements
Handling a Cal/ OSHA Inspections
Property Program
Exposure Control Plan for Blood- borne
Pathogens
January through December Activity
Documentation