What is the key to a hotel’s success? Excellent hotel management.
The location, decor and luxury level of a property are factors in success, for example, but surprisingly they aren’t the decisive factors.
Not everyone can afford a perfectly located, luxury hotel. Not all guests pay strict attention to the decor and design of a hotel.
But everyone pays attention to how smooth and welcoming their experience was. Everybody remembers how they were treated. People won’t forget the general feel of a hotel.
Those are all aspects of hotel management.
There is no singular way to define great hotel management, but it is known that excellent hotel management is the key to any hotel’s success, no matter the size or scope of the property.
What are some examples of great hotel management? What should you be looking for, asking for, when it comes time to choose a hotel management company?
Here are a few points to help you answer those questions:
Experience is a consumers bottom line. Did the housekeeping staff forget to make up the room? Not good, but if the situation is handled with care, humility, and generosity the guest will remember being treated well, rather than dwell on their unmade room. The ultimate success of a hotel lies not in its fabulous location, recent remodel, or even it’s level of luxury. The success of a hotel lies in the hands of its reigning team. The team running the hotel can make or break its success, which is why it’s crucial to recruit and attract the most talented individuals.
Consider recruitment just as important as an investment as marketing, rebranding, and remodeling. In fact, all three of those actions will be rendered useless if you don’t have an all star team on the front lines of your hotel. Not only will your improved recruitment efforts yield you a sizeable ROI, but those same efforts are likely to increase ROI in all arenas. Just as an injury to one part of the body can have drastic negative effects on other areas, a less-than-good team member will have the same affect on your hotel – this idea works in reverse as well.
2016 has arrived and if you’re in need of top talent, break out the recruitment guns and get to work. The NFL spends enormous amounts of money, time, and effort on recruitment – take a leaf out of their book and do the same.
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou
It’s time to hit the ground running as you begin your search for new team members, or strategize ways to retain current ones. The biggest asset your hotel could ever possibly have is a kick-butt team. Location, level of luxury, amenities offered, price, so on and so forth, are all important factors, but at the end of the day, it’s people that have the biggest effect. The most beautiful and luxurious hotel in the world will get a horrible reputation if the team operating the property are not treating guests properly, and doing their jobs to the best of their abilities.
So new year, new intention – attract and keep top-notch talent, in order to be a top-notch hotel. The teams who end up competing in the Super Bowl did not get there with middle-shelf talent, they either started with exceptional talent, or they helped cultivate the talent with hours and hours of training and coaching. Recruit and retain, do those two actions thoroughly and you’ll be set up for success.
Bistro 880, Newark’s newest eatery offering locally sourced comfort food, sushi rolls, and hand-crafted cocktails, announces its fall 2015 grand opening. (Newark, CA) Bistro 880, a new eatery set to open this fall in Newark’s DoubleTree hotel, is gearing up to become one of the Bay Area’s most unique dining experiences. Promising “a transformation of
Acquiring financing for new hotel development or acquisitions of existing properties has been near impossible over the past several years. The tepid recovery of the economy combined with a lack of new hotels, has, in fact, created a more favorable environment for investors seeking hotel projects.
Traditionally speaking, hotel revenue management has focused primarily on rooms. Moving forward, in order to maximize revenue and profits, hotel management teams must focus on optimizing revenue from each guest, using the entire asset. Each individual guest has the potential to generate much more revenue than just the room.
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