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Manuals

Policies & Procedures Manuals

Manuals

HMG best practice business’ model includes detailed written policy and procedure manuals for each hotel department which are used for training and compliance purposes. The following manuals index provides the reader with the overview of those extensive business practices employed by HMG in each of its hotels.

ACCOUNTING DEPARTMENT

  • Job Description
  • Purchasing
  • Accounts Payable
  • Accounts Receivable
  • Expense Reports
  • End of Day Package
  • End of Week Package
  • End of Month Package
  • Payroll
  • Budget Process
  • Separation of Control Aspects of
  • Controlling Filling of Records
  • Standard Forms

ADMINISTRATION DEPARTMENT

  • Job Descriptions
  • Security
  • Third Party Regulatory Agencies
  • Facsimile Cover Sheets
  • General Manager and Director of
  • Sales Reader Files
  • Telephone Etiquette
  • Training Videos
  • Medical Supplies
  • Telephone Legislation
  • Computer Programming Changes
  • General Manager’s Weekly Reports
  • Company Vehicles
  • Management Work Week and
  • Vacation Policy
  • Safe Security
  • Vendor Commissions
  • Acceptance of Gifts
  • Telephone Fraud
  • Guest Property Loss
  • Operating Statistics
  • Client Reports or Communication
  • Capital Improvements
  • Pre-Opening Procedures
  • Bank Deposits
  • Contracting Services
  • Complimentary Policy
  • Public Relations

MAINTENANCE DEPARTMENT

  • Job Descriptions
  • Employee Policies
  • Right to Know
  • Guest Relations
  • Emergency Fire Procedures
  • Maintenance Supplies
  • Inventory of Tools and Equipment
  • Maintenance Requests
  • Preventive Maintenance – Rooms
  • Preventive Maintenance – Equipment
    and Grounds
  • Key Service and Inventory
  • Furniture Fixtures and Equipment
  • Inventory
  • Swimming Pool and Spa Maintenance
  • Pest Control
  • Energy Consumption
  • Landscaping
  • Irrigation System
  • Security
  • Record Maintenance
  • Lock-Out / Tag-Out Procedures
  • Standard Forms

PERSONNEL DEPARTMENT

  • Job Description
  • Equal Opportunity Employer
  • General Equipment Policies
  • Performance and Salary Reviews
  • Grievances
  • Hotel Vehicle Drivers
  • Payroll Advances
  • Solicitation and Distribution of Literature
  • Pay Periods
  • Overtime
  • Vacations
  • Holidays
  • Insurance
  • Meals
  • Standard Forms
  • Uniforms
  • Parking
  • Attendance
  • Time Shifts
  • Accidents / Injuries / Incidents
  • Safety
  • Lost and Found
  • Crisis Management
  • Guest Eviction
  • Concession Agreements
  • Contracts
  • Guest Complaints
  • Manager on Duty Program
  • Food and Beverage General Polices
  • Menu Changes
  • Restaurant Allowances
  • Liquor Purchases
  • Food and Beverage Service
  • Food Sanitation
  • Beverage Sanitation
  • Trade-Outs
  • Standard Forms

FRONT OFFICE DEPARTMENT

  • Job Descriptions
  • Front Office Rules and Regulations
  • General Policies
  • Room Rates
  • Reservations
  • Daily Reservation Procedures
  • Taking a Reservation
  • Posting of Reservations
  • Reservations Control
  • Guaranteed Reservations – During
  • Peak Periods
  • Guaranteed No-Show Procedures
  • Advance Deposit Reservations
  • Waiting List Procedures
  • Cancellations
  • Travel Agent Policy
  • Check-In Procedures
  • Registration Cards
  • Check Acceptance Procedures
  • Overbooking Procedures
  • Check-Out Procedures
  • Late Check Out Policy
  • Adjustments
  • Front Desk Log
  • Day Shift Functions
  • Evening Shift Functions
  • Night Auditor Functions
  • Bulletin Boards
  • Change of Status
  • Telephone Calls
  • Cash Handling
  • Exempt and Non- Exempt Employees
  • Jury Duty
  • Leave of Absence
  • Discipline and Employee Warnings
  • Terminations
  • Unemployment Insurance
  • Requests to Enter Company
  • Facilities and Inspect Records
  • Use of Company Letterhead
  • Harassment Policy
  • Payroll
  • Personnel Files and Employment
  • Documentation
  • Checklist for I-9 Compliance
  • Deductions from Wages and Salaries
  • Bereavement Leave Policy
  • Sick Leave
  • Employee Pregnancy & Medical Leave
  • Lie Detector (Polygraph) Tests
  • Worker’s Compensation
  • Outside Employment
  • Smoking
  • Substance Abuse
  • Voting Time
  • State Disability Insurance
  • Worker Readjustment & Retraining
  • (WARN) Act
  • Employer Posting Requirements
  • ADA
  • Employee Lockers
  • Automated Equipment
  • Section 125 Plan
  • Social Security Verification

SALES DEPARTMENT

  • Job Descriptions
  • Marketing Plan
  • Sales Training
  • Sales Office System
  • Advertising Sales
  • Tools Trade Shows
  • Sales Blitzes
  • Complimentary Policy
  • Weekly Sales Meeting
  • Shift Checklist
  • Cash Control
  • Receipt of Cash
  • Counting the Cash Drawer
  • Key Control
  • Deposit Witness Log Complimentary Policy Lead Form
  • Shift Schedules
  • Weekly Billing
  • Mail Slot Procedures Safe Deposit Boxes
  • Emergency Procedures-Guest Injury Emergency Fire Procedures
  • Guest Complaints Guest Services
  • Company Vehicle
  • Front Office Standard Forms

HOUSEKEEPING DEPARTMENT

  • Job Descriptions
  • Personnel and Their Training General Housekeeping Policies Guest Safety
  • Right to Know
  • Uniforms and Nametags Scheduling of Personnel Key Control
  • Supplies and Inventories
  • Stocking the Room and Attendant’s Chart
  • Standards for Placement of Room Furnishing
  • Room Cleaning Schedule Making the Bed
  • Carpet Care
  • Daily Inspections
  • Housekeeping Safety Lost and Found
  • Mattress Rotation
  • Laundry
  • Standard Forms
  • Leisure Program
  • Site Inspection Procedures
  • Sales Office Coverage
  • Expense Reports
  • Sample letters
  • Sales Reporting
  • Standard Forms

INJURY AND ILLNESS PREVENTION PROGRAM

  • Hotel Managers Group – Safety Policy
  • Written Program
  • Model Safety Program
  • Right to Know
  • Employee Safety Training
  • Conducting Inspections
  • Communicating Safety
  • Other Cal/ OSHA Requirements
  • Handling a Cal/ OSHA Inspections
  • Property Program
  • Exposure Control Plan for Blood- borne
  • Pathogens
  • January through December Activity
  • Documentation
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