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HMG Hospitality

Technology is constantly on the cusp of the next big thing, or at least, the next commonly used thing. The restaurant industry is not excused from keeping up with the pace of technology. In order to be a competitive restaurant, especially within the hotel industry, you must strive for innovation while integrating the evolving industry

Restaurant Marketing

You have a spectacular restaurant serving up the finest dining experience in town. That’s fantastic! Except, what’s your marketing strategy? Unless you were lucky enough to be voted one of the top restaurants in the country by The New York Times, it’s likely that not many people will get to experience what you’re offering, because

We know, it’s tricky. The restaurant has seen better days since opening its doors in the early nineties. It’s outdated, perhaps even “tacky”? Meanwhile, the rest of your hotel has been updated to reflect modern times. It’s painfully obvious, your restaurant is in desperate need of a renovation, but the task seems overwhelming, so the

Keeping up with the constant evolution of marketing, and all of its related tools can be tricky at times. Between Google constantly changing the rules of the game, shall we say, and the ever-changing social media scene, how can an organization know where to allocate resources, and where to pull back?

HMG Hospitality

When it comes to hotel operations, one of the least glamorous topics of discussion is housekeeping. It’s usually not a crowd-pleaser, but it’s imperative to a hotel’s success and bottom line.

It’s easy for efficiency to be lost, resulting in a loss of revenue. A huge challenge in this department is figuring out how to reduce the overhead, without compromising output quality. Any loss in quality will consistently result in negative reviews and a loss in revenue.

The millennial generation is shaping the hospitality industry. This is the generation born from the early 1980s through the early 2000s. A generation accustomed to instant gratification, constant technology updates and evolutions and the ability to both be alone and connected all at once. It’s imperative that your hotel management team understands this generation, and exceeds their needs and expectations. Especially considering within the next 10 years, this generation will comprise the largest customer segment within the travel industry. By 2025, this generation will account for 75% of the workforce, according to this study.

Be prepared. On April 21st, if your hotel website isn’t mobile friendly, it will essentially be obliterated from Google search rankings. Every site that is mobile-friendly will be labeled as such by Google and will be placed higher in the rankings. If your site isn’t mobile-optimized, then it will not likely appear anywhere near the top of the search rankings, and may not even make it onto the first page. The message about SEO for hotels is clear – your bottom line will be negatively affected by this change. We live in a fast-paced society, and when a potential guest is searching for hotels they aren’t going to search further than the first page most of the time.

HMG Hospitality

Our society is catapulting into sustainability. These “forward-thinking” practices not only help out the environment, but they reduce costs and increase the bottom line as a result. There’s an entire movement within this realm of thinking and acting, and you want to ensure your hotel is at the forefront of it.

HMG Hospitality

Being a part of a hotel brand or franchise can provide numerous benefits and resources. Often times, individual hotel management teams aren’t aware of all the different ways they can maximize the return on their branded investment. Rather than letting simple ROI opportunities fall by the wayside, grab them while they’re hot and reap the benefits. Analyze the following three areas within your hotel, and take note if your hotel team is taking advantage of them as best as possible.

Responding to Reviews

Feedback, constructive criticism, or maybe just plain old criticism. Are you shuddering at the thought? If you are, stop, because though it may be hard to take sometimes, it’s essential to the success and well-being of your hotel. That’s right, criticism whether good, bad or even ugly, is a necessary tool for you and your

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