What is the key to a hotel’s success? Great hotel management. The location, decor and luxury level of a property are factors in success, for example, but surprisingly they aren’t …
Insights : HMG Hospitality Team
Secret Revenue Ideas For Hotels
When it comes to revenue ideas and opportunities for a hotel, there are two main categories: Sales and Savings. Both categories are useful and can be applied in different settings. Adopting strategies …
Employee Engagement Tips for Hotels
What does it take to be a successful and thriving hotel? Many things. Yet, we can simplify it to one extremely important detail – employee engagement and team member satisfaction. …
Millennial Travel Trends to Embrace
The elusive millennial travelers… the group every hotel wants to attract, yet only some are skilled, or lucky, enough to succeed. Just to be sure we’re all on the same page, …
Sustainable Hotel Practices
Consumers are interested in green practices – this isn’t exactly breaking news. Yet, the significance of that statement is still immense, sustainable hotel practices aren’t optional if you want success, …
Creating Guest Personas for Hotels
Essentially hotels offer a place to stay in a given location, and everyone needs that right? Which means a hotel’s target audience is almost everyone right? Wrong and wrong. Ok, …
Guest Experience Management Using SOP’s
As we head into the busy seasons of Spring and Summer, it’s more important than ever to have guest experience management in place using standard operating procedures. We’ve already detailed why …
Hotel Growth Strategies
Hotels are an integral part of our society, utilized for leisure, business travel, conventions, special events, and a million other reasons. On the flip side, there’s heavy competition in the …
Why Hotel Standard Operating Procedures Are Crucial
Three words can make or a break a hotel – Standard Operating Procedures (SOPs). The bigger the organization, the more important SOPs become. Even individual boutique hotels are still “big enough” …
Standard Operating Procedures Can Make or Break Your Hotel
Hotel operations are varied, they can be complex, and how they’re done provides identity and reputation. Needless to say, it is crucial to the success of your hotel to implement …